Bain Outlines How to Overcome the Paradox of Automation
New forms of automation are rapidly emerging in the business world, e.g., Anthem Health plans to automate half of its work by 2024.
For full benefit, employees must be convinced to demand and use these new tools.
As automation integrates with company strategies, a paradox occurs in which 86% of employees desire automation tools, but only 30% of leadership allow access and only 5% authorize employees to create their own automation solutions.
There are four steps companies can take to overcome automation hurdles:
Set up automation teams or centers.
Correctly identify the tasks amenable to automation.
Analyze and reimagine business processes.
Automate the activities within those processes.
Source: Bain & Company
Automation success requires employee buy-in and leadership acceptance of disruptive innovation as a form of positive change. Kure and its Process Optimization Path™ precisely addresses the four steps necessary for success: 1. setting up user teams, 2. identifying tasks and process issues, 3. creating a process map for analysis and reimagination, and 4. finding solutions for fully automated optimization.
